Douglas Insights sells digital research reports that are delivered electronically.
Before delivery
An order may be cancelled for a full refund at any time before the report has been delivered to the buyer.
After delivery
Because reports are digital goods that cannot be returned, delivered orders are not refundable as a matter of course. If a delivered report is materially defective, for example a corrupted file or content that does not match the published table of contents, Douglas Insights will first correct the deliverable and, where correction is not possible, issue a refund.
Wrong licence purchased
If the wrong licence tier is purchased, the difference can be applied toward the correct tier. Contact support within fourteen days of purchase.
How to make a claim
Refund requests go to [email protected] with the order reference. Requests are answered within two business days.