Douglas Insights sells digital research products and professional services. This policy explains when refunds are available, how to request one and how quickly funds are returned.
Report licences
A full refund is issued without question if you were charged twice for the same licence, if you received the wrong report, or if the report was not delivered within 48 business hours of purchase and we cannot deliver it promptly after you notify us. If the report you received materially fails to match its published scope, table of contents or description, contact us within 7 days of delivery: we will first correct the gap or provide the missing coverage, and if we cannot, we will refund the licence.
Because reports are digital goods that cannot be returned, refunds are not available simply for a change of mind after the files have been delivered. The free sample exists precisely so you can evaluate the scope, method and depth before buying, and we encourage every buyer to request one.
Consulting engagements
Consulting work is governed by its written proposal. If you cancel before work begins, any advance payment is refunded in full. If you cancel mid-engagement, fees for completed milestones are retained and the balance is refunded, as set out in the proposal.
How to request a refund
Email [email protected] from the address used at purchase, with your order reference and the reason. Requests are answered within two business days. Approved refunds are returned through Stripe to the original payment method, which typically takes 5 to 10 business days to appear depending on your bank.
A note on chargebacks
If something has gone wrong, please contact us before raising a card dispute. Every issue in this policy is resolved faster by email than through a chargeback, and we honor this policy in full.